Empower your agents to deliver exceptional customer experiences with WABA Agent Workspace
Fully Automated Inbound
Handling
Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations — based on identity and full conversational context — get distributed to the best individual, team or bot based on a fully customized workflow.
Zero Agent Down-time
WABA Promotions proprietary Play Mode — an automatic content distributor which eliminates all need for manual triage — fully automates case distribution to focus your agents on the right conversations.
Customizable Conversation
Inboxes
Queue customer content and permissions based on your agent skill set not channel. This enables you to align forecasting, resource planning and report in real-time on your customer service operation.
Integrated Bot & Human
Assisted Service
WABA Promotions provides the unique ability to seamlessly integrate agent-assisted service & bot-based automation in a single conversation, facilitated by smooth bi-directional handoffs with historical context.
We’ve built a platform to help you prioritize, engage and resolve customer issues with robust agent capabilities built for the nuances of messaging channels.
“WABA Promotions intelligence, automation and workflow truly enables us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.”
Chris Tomlinson
Customer Management Centre, Sainsbury’s Argos
See the platform
…that’s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21%
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Featured case study
Transforming Customer Experience Through Messaging and Automation
Learn how Volaris Airlines Transformed Its Customer Service Operations in Just 18 Months.
2019-20 Edition
The Definitive Guide to Customer Service in the Era of Messaging
Our Guide to Delivering Great Customer Experiences via Messaging Channels, as a Scalable and Measurable Operation.