We believe that messaging channels are the future of customer experience.




Enterprise Customers

2 Million

Daily Conversations Powered

Our mission is to use advanced software and intelligent automation to simplify how the world communicates.

Our Company.

At WABA Promotions our singular focus is to help brands deliver better customer experiences over messaging channels, while improving brand efficiency and customer happiness. We pride ourselves on delivering the know-how, and best-in-class technology, to empower your brand to seamlessly integrate bots and humans into the customer experience.

Why? The modern customer demands simplicity
without call wait times or being tethered to a website’s live chat. Customer experience on their own terms.

However, WABA Promotions is more than just a platform. We’re...

A strategic partner from day one in your success!

Our proven experience in transforming platform, processes and people has helped hundreds of companies navigate the necessary complexities of delivering exemplary customer experiences over messaging channels. What’s more, our dedicated team of Customer Success Managers, Platform Engineers and Professional Service Leaders are with you every step of the way on your journey to success.

A technology innovator with deep platform partnership!

WABA Promotions-exchange was the first vendor to introduce conversation threading, automated conversation distribution, NPS & CSAT measurement & content queue’s among other features. What’s more, we have a deep relationship and lasting partnership with our channel partners. Resulting in us being the first provider to offer Messenger Customer Chat to our clients through our Facebook partnership.

WABA Promotions in the News

See the latest industry commentary and press coverage from our customers and our team.

Read more of our highlights

We are a team of customer experience industry veterans who are passionate about helping brands turn messaging channels into a competitive differentiator.

Scroll to top