WABA Promotions
Agent Workspace

Turn your agents into customer
experience superheroes.

Empower your agents to deliver exceptional customer experiences with WABA Agent Workspace

Fully Automated Inbound

Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations — based on identity and full conversational context — get distributed to the best individual, team or bot based on a fully customized workflow.

Zero Agent Down-time

WABA Promotions proprietary Play Mode — an automatic content distributor which eliminates all need for manual triage — fully automates case distribution to focus your agents on the right conversations.

Customizable Conversation

Queue customer content and permissions based on your agent skill set not channel. This enables you to align forecasting, resource planning and report in real-time on your customer service operation.

Integrated Bot & Human
Assisted Service

WABA Promotions provides the unique ability to seamlessly integrate agent-assisted service & bot-based automation in a single conversation, facilitated by smooth bi-directional handoffs with historical context.

We’ve built a platform to help you prioritize, engage and resolve customer issues with robust agent capabilities built for the nuances of messaging channels.

“WABA Promotions intelligence, automation and workflow truly enables us to exceed our service benchmarks while allowing us to address a broader range of customer inquiries.”

Chris Tomlinson
Customer Management Centre, Sainsbury’s Argos

See the platform

…that’s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21%

Get more no-nonsense best practices & insight to help shape your customer experience operation!

Featured case study

Transforming Customer Experience Through Messaging and Automation

Learn how Volaris Airlines Transformed Its Customer Service Operations in Just 18 Months.

Download Report

2019-20 Edition

The Definitive Guide to Customer Service in the Era of Messaging

Our Guide to Delivering Great Customer Experiences via Messaging Channels, as a Scalable and Measurable Operation.

Read the White paper

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